Customer Care Associate

Job description

Company Overview:

Plantix is India’s leading digital ecosystem connecting farmers, local retailers and agri-input producers. It is the world’s most downloaded app for farmers - combining artificial intelligence and the expertise of leading research institutions around the globe. Millions of customers use the Plantix Crop Doctor to diagnose crop problems, get recommendations about treatments and the best suited products at their local store. For the first time in their farming life, many are now able to obtain an accurate diagnosis and the right treatment. On top of this, we provide detailed advice on how to avoid crop loss and to minimize pesticide and fertilizer use. With Plantix, we are able to make a meaningful impact in farmers’ lives.

We have also built the country’s largest digital B2B platform, the Plantix Partner App for for agri-inputs - connecting tens of thousand local retailers. The company has over 1000 products listed in the product catalogue, offers transparent pricing, easy payment and business management.

Would you love to join our team of over 250 people? We are looking for Customer Care Associates with Agri education background to join our Business Development team in Indore.

Your Role:

  • Calling to the agri retailers, activating them, resolving their problems etc. for order process.
  • Responsible for B2B sales inquiries and B2B sales orders.
  • Ensuring activation of Shops and Store creation.
  • Take details from campaign team, update the sheet and create stores
  • Take care of farmer orders that are going under 'NA' because of missing / wrong information or formats.
  • Update Shops data in the campaign sheet.

Job requirements

Your Profile:

  • Degree in Bsc. or Msc. Agriculture is a must.
  • 6 months to 2 years of experience in customer support.
  • Experience in agri-sales would be preferred.
  • Prior experience in calling would be preferred.
  • Willing to relocate to Indore as this is an office based job.

    Why Plantix?
    • You will work on meaningful products that have a direct positive impact on user's lives
    • A diverse, knowledgeable and excellent team to work with
    • A competitive compensation package that includes salary, employee benefits, etc.
    • A high-impact work environment with short decision-making process
    • Modern and well-equipped office in the center of Indore with a creative and inspiring environment
    • Work life balance
    • Company-sponsored health & accidental insurance coverage

    Sounds interesting? Apply here :)